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HOW DO WE DELIVER YOUR PRODUCTS ?

We dispatch any non furniture orders from Monday to Friday… any orders over the weekend or public holiday will be sent off on the following Monday (or working day).

We aim to post all our orders the very next day… however on some rare occasions it may be two working days.

We generally post all our orders via Australia Post – although sometimes we use another carrier if it a better fit.

Once your order is shipped we will email you a tracking number so you can its follow the journey of your parcel.

 
SHIPPING COSTS:

We offer FREE shipping on all clothing.

Homewares shipping costs are calculated from $10 subject to size and weight.

If an incorrect freight amount is selected at the time of your order, we will contact you by email to arrange payment or refund you the difference.

 
SHIPPING COSTS FOR LARGER ITEMS :

On our website we offer a range of products including some beautiful, larger pieces of furniture and homewares. With these items, if being shipped within South Australia we will calculate a freight quote the following day and liaise with you via email. The calculation depends on your location and the size of the products required.

Furniture items for the Eastern Seaboard start from $250 for delivery.

If an item does have a higher freight cost.. we will clearly state this in the “description” section at the bottom of the product page.

 
DO WE SHIP INTERNATIONALLY ?

At this stage no. 

 
DO WE ACCEPT RETURNED ITEMS  ?

If you’re not happy with your purchase, please contact us straight away.

If the product is faulty, of course we’ll replace it.  We are happy to replace the product,  refund your money or provide you with a credit note – whichever you prefer. You will need to notify us in 7 days of receiving the goods though.

If you change you mind after receiving your products, you will need to notify us within 7 days. Exchange of a product is at our discretion and we you will be liable to pay postage to return it to us if we agree to an exchange.

Any products bought on sale or special are not able to be returned or exchanged at all. So for any specials, please choose carefully.

Please don’t return a product without contacting us first. If this happens we may not refund the amount as you expected.

Any furniture items purchased are not able to be refunded.
 
COLOURS PORTRAYED ON DIFFERENT DEVICES :

You may sometimes find the colour of a product when you receive it is not exactly as you intended. This is due to the difference in computers, devices and all sorts of settings. If you’re not happy, contact us and we’ll be happy to work through a solution for you.

 
CONTACT AND ADDRESS FOR RETURNS:

Living By Design
Shop 5, 37 Onkaparinga Valley Road
BALHANNAH SA 5242
Australia

p | 08 8388 4213
e | info@livingbydesign.net.au