ONLINE FURNITURE + HOMEWARES RETURNS - OUR CHANGE OF MIND RETURN POLICY
Unless you’ve already assembled your item or removed the packaging,
we’re happy to offer you a STORE CREDIT to the value of your original
purchase (less freight) so you can choose an alternate item instead.
Please note that all change of mind requests must be made within
7 days of receiving your order.
CHANGE OF MIND : BEFORE DISPATCH
If you act quickly and cancel your order before it’s been despatched,
we can offer 100% purchase price STORE CREDIT… just call Customer Service
urgently on 08 8388 4213 to promptly cancel your order.
CHANGE OF MIND : AFTER DISPATCH
If your order has been despatched, it must be returned to our Adelaide
Warehouse and you will be responsible for the shipping costs to
facilitate a change of mind return. A 20% restocking fee will apply
and all items must be returned in their full original packaging.
Once the goods have arrived back safely, a store credit will be
issued less all shipping costs + 20% restocking fee.
BEGIN THE RETURNS PROCESS
Provided you have not assembled your item or removed the packaging,
simply email our online team about your change of mind to get the
ball rolling and we’ll be in touch ASAP to sort it out for you.
If your ‘change of mind’ return has been approved,
please note your original item/s will need to be returned to our
Adelaide warehouse in original packaging.
Unfortunately, we’re unable to issue REFUNDS for ‘change of mind’ returns.
SALE ITEMS + BUNDLE ITEMS + DISCOUNTED ITEMS
Any items that are purchased at a BUNDLE price, SALE item or discounted in any way
are not able to be returned or exchanged.
ITEMS DAMAGED IN TRANSIT
Unfortunately items are occasionally damaged in transit - a situation that is out of our control.
If an item arrives and the packaging or the item itself is clearly and significantly damaged,
you should take photos or video showing the damage, refuse to accept the delivery
and email us those photos immediately. We'll share your feedback with our delivery partners
and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you,
please take photos or video clearly showing the damage and email us those photos as soon as possible,
ideally within 3 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively
with you to find an outcome from one of these listed options below :
- suggest a self repair (with an offer of compensation to you)
- arrange a repair by a local tradesperson in your area
- offer a partial or full store credit voucher
- replace the product (subject to availability)
