WE UNDERSTAND THAT SOMETIMES AN ITEM YOU'VE ORDERED ONLINE JUST DOESN'T SEEM RIGHT ONCE IT'S IN YOUR HOME. THAT'S WHY WE'VE MADE IT AS SIMPLE + HASSLE FREE AS POSSIBLE TO RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE FROM LIVING BY DESIGN
ALL OF OUR RETURN OR EXCHANGE OPTIONS ARE OUTLINED BELOW, INCLUDING WHAT HAPPENS IF AN ITEM IS DAMAGED IN TRANSIT. IF YOU NEED MORE INFORMATION, OR HAVE A QUESTION, JUST CONTACT US. WE'RE HERE TO HELP.
BEFORE THE ITEM HAS BEEN DISPATCHED :
If you cancel your order before it’s been dispatched, we offer a store credit to the same value as the purchase price. But you’ll need to act fast! Call our Customer Service team on (08) 8399 1250 as soon as possible to cancel your order.
AFTER THE ITEM HAS BEEN DISPATCHED :
If we’ve already dispatched your order and you decide to cancel, you must return the item/s to our Adelaide Warehouse and you will be responsible for the return shipping cost.
Please note that the items must be unopened and returned in their full original packaging.
Once the goods have been received in good order at our Warehouse, we will issue a store credit, less the original shipping costs.
WAREHOUSE ADDRESS IS :
Living By Design
Attention: RETURNS
5/37 Onkaparinga Valley Road
BALHANNAH SA 5242
AFTER THE ITEM HAS BEEN DELIVERED :
If you change your mind after the item has arrived, you have 7 days to notify us.
Provided the packaging hasn’t been removed and the item hasn’t been assembled, we offer a store credit to the same value of the purchase price, less freight, so that you can choose an alternate item.
You must return the item/s to our Adelaide Warehouse and you will be responsible for the return shipping cost.
WAREHOUSE ADDRESS IS :
Living By Design
Attention: RETURNS
5/37 Onkaparinga Valley Road
BALHANNAH SA 5242
CUSTOM, SALE, BUNDLED + DISCOUNTED ITEMS :
Any Furniture, Homewares, Marimekko + Designer Boys Artwork items that are purchased at a sale, bundled, custom made or discounted price are not able to be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM :
Provided you have not assembled your item or removed the packaging, simply email our team to notify them of your change of mind. We’ll get in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the items/s to our Adelaide Warehouse in original packaging at your own cost.
Please note that we’re unable to issue REFUNDS for change-of-mind returns.
Unfortunately, items are occasionally damaged in transit which is a situation out of our control.
IF YOU NOTICE THE DAMAGE ON DELIVERY :
If an item arrives and you notice the packaging or the item itself is clearly and significantly damaged, please take photos or videos of the damage.
Refuse to accept the delivery and email us those photos immediately. We'll share your feedback with our delivery partners and suppliers to ensure the service and quality of packaging is improved.
IF YOU NOTICE THE DAMAGE AFTER DELIVERY:
If you don’t notice the damage until after it has been delivered to you, please take photos or videos of the damage. Email these to us as soon as possible, ideally within 3 business days of receiving your delivery.
HOW WE'LL RECTIFY THE SITUATION :
We’ll work collaboratively with you to find a suitable outcome. Depending on the circumstances, one of these four options will apply:
1. We’ll suggest a self-repair, with an offer of some compensation
2. We’ll arrange a repair by a local tradesperson in your area
3. We’ll issue a partial or full store credit voucher
4. We’ll replace the product, subject to availability
