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Living By design

OUR CHANGE OF MIND RETURN POLICY + FAQ

ALL OF OUR RETURN OR EXCHANGE OPTIONS ARE OUTLINED BELOW, INCLUDING WHAT HAPPENS IF AN ITEM IS DAMAGED IN TRANSIT. IF YOU NEED MORE INFORMATION, OR HAVE A QUESTION, JUST CONTACT US. WE'RE HERE TO HELP.

"OUR GOAL IS TO HELP YOU CREATE YOUR PERFECT HOME. WE'VE DESIGNED OUR REFUND + EXCHANGE POLICY TO GIVE YOU PLENTY OF OPTIONS..."

TIM + REBECCA BOWRING | DIRECTORS

CHANGE OF MIND RETURN + EXCHANGE POLICY FOR ONLINE FURNITURE

BEFORE THE ITEM HAS BEEN DISPATCHED :

If you cancel your order before it’s been dispatched, we offer a refund to the same value as the purchase price. But you’ll need to act fast! Call our Customer Service team on (08) 8399 1250 as soon as possible to cancel your order.



AFTER THE ITEM HAS BEEN DISPATCHED :

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.


Colours shown on the website are indicative only. Please ensure you review the item’s details online and if you require a swatch/sample, contact us - we do carry samples of most fabrics in our range. Timber is a natural product with variations from product to product, please refer to each listing for more information.


We will authorise a refund, replacement or store credit if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

CUSTOM, SALE, BUNDLED + DISCOUNTED ITEMS :
Any Furniture, Homewares, Marimekko + Designer Boys Artwork items that are purchased at a sale, bundled, custom made or discounted price are not able to be returned or exchanged.



CHANGE OF MIND RETURN + EXCHANGE POLICY FOR HOMEWARES

BEFORE THE ITEM HAS BEEN DISPATCHED :

If you cancel your order before it’s been dispatched, we offer a refund to the same value as the purchase price. But you’ll need to act fast! Call our Customer Service team on (08) 8399 1250 as soon as possible to cancel your order.



AFTER THE ITEM HAS BEEN DISPATCHED :

If we’ve already dispatched your order and you decide to cancel or change your mind on the items, you must notify us within 7 days of receiving your order.

The items must be returned to our Adelaide warehouse, you will be responsible for the return shipping cost.

Please note that the items must be returned in their full original packaging.

Once the goods have been received in good order at our Warehouse, we will issue a 100% store credit of the original item value, less all shipping + handling costs.



CUSTOM, SALE, BUNDLED + DISCOUNTED ITEMS :
Any Furniture, Homewares, Marimekko + Designer Boys Artwork items that are purchased at a sale, bundled, custom made or discounted price are not able to be returned or exchanged.



HOW TO RETURN OR EXCHANGE AN ITEM :
Provided you have not assembled your item or removed the packaging, simply email our team to notify them of your change of mind. We’ll get in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the items/s to our Adelaide Warehouse in original packaging at your own cost.

Please note that we’re unable to issue REFUNDS for change-of-mind returns.

ITEMS DAMAGED IN TRANSIT

Unfortunately, items are occasionally damaged in transit which is a situation out of our control. All damages need to be reported to us within 3 days of receiving your delivery.

IF YOU NOTICE THE DAMAGE ON DELIVERY :
If an item arrives and you notice the packaging or the item itself is clearly and significantly damaged, please take photos or videos of the damage.

Refuse to accept the delivery and email us those photos immediately. We'll share your feedback with our delivery partners and suppliers to ensure the service and quality of packaging is improved.

IF YOU NOTICE THE DAMAGE AFTER DELIVERY:
If you don’t notice the damage until after it has been delivered to you, please take photos or videos of the damage. Email these to us within 3 business days of receiving your delivery.


HOW WE'LL RECTIFY THE SITUATION :
We’ll work collaboratively with you to find a suitable outcome. Depending on the circumstances, one of these four options will apply:

1. We’ll suggest a self-repair, with an offer of some compensation

2. We’ll arrange a repair by a local tradesperson in your area

3. We’ll issue a partial or full store credit voucher

4. We’ll replace the product, subject to availability

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