CHANGE OF MIND RETURN + EXCHANGE POLICY FOR ONLINE FURNITURE

BEFORE THE ITEM HAS BEEN DISPATCHED :

If you cancel your order before it’s been dispatched, we offer a full refund to the same value as the purchase price. Please email our Customer Experience Team on info@livingbydesign.net.au as soon as possible to cancel your order.

AFTER THE ITEM HAS BEEN DISPATCHED :

Please choose carefully as refunds are not provided where you have simply changed your mind or made a wrong selection. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Clearance + Bundled products are not able to be returned or exchanged.

Colours shown on the website are indicative only. Please ensure you review the item’s details online and if you require a swatch/sample, contact us - we do carry samples of most fabrics in our range. Timber is a natural product with variations from product to product, please refer to each listing for more information.

In all other circumstances where you would like to proceed with a return please email our Customer Experience Team, info@livingbydesign.net.au.  You must advise us of your intention to return the item within 10 days of receiving it.  The item must be fully packaged in the original packaging, we will book the courier to collect it and advise you of the details. Once the item arrives back to our warehouse in a saleable condition we will email you a store credit for the cost of the product, less the cost of return shipping, less a 50% restocking fee.  The value of the store credit will be advised to you in writing prior to proceeding with the return so you can make an informed decision.

Example

Product Price  $2000

Return Shipping $240

50% restocking fee $1000

Store credit = $760

We will authorise a refund, replacement or store credit if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

CUSTOM, SALE, BUNDLED + DISCOUNTED ITEMS :

Any Furniture, Homewares, Marimekko + Designer Boys Artwork items that are purchased at a sale, bundled, custom made or discounted price are not able to be returned or exchanged.

FLOOR STOCK SALE ITEMS :

Our floor stock sale items have been used as display products in our showrooms and may be subject to some wear and tear.

Floorstock products are all sold as seen and  we do not offer refunds, exchanges, or cancellations on any floor stock sale purchases.

These items are available for occasional sale in store and pick up only.  Any pick-up items are signed for and no liability is held by us for damages in transit once collected.

CHANGE OF MIND RETURN + EXCHANGE POLICY FOR HOMEWARES

BEFORE THE ITEM HAS BEEN DISPATCHED :

If you cancel your order before it’s been dispatched, we offer a refund to the same value as the purchase price. Please email our Customer Experience Team on info@livingbydesign.net.au as soon as possible to cancel your order.

AFTER THE ITEM HAS BEEN DISPATCHED :

If we’ve already dispatched your order and you decide to cancel or change your mind on the items, you must notify us within 7 days of receiving your order. Clearance + Bundled products are not able to be returned or exchanged. The items must be returned to our Adelaide warehouse, you will be responsible for the return shipping cost. Please note that the items must be returned in their full original packaging.

Once the goods have been received in good order at our Warehouse, we will issue a 100% store credit of the original item value, less all shipping costs OR a refund for the value of the goods less shipping - it's your choice.

CUSTOM, SALE, BUNDLED + DISCOUNTED ITEMS :

Any Furniture, Homewares, Marimekko + Designer Boys Artwork items that are purchased at a sale, bundled, custom made or discounted price are not able to be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM :

Provided you have not assembled your item or removed the packaging, simply email our team to notify them of your change of mind. We’ll get in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the items/s to our Adelaide Warehouse in original packaging at your own cost.