PRIVACY POLICY FOR LIVING BY DESIGN 

EFFECTIVE APRIL 2025 

At Living by Design, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT? 

Personal Information is information or an opinion that identifies an individual. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us via email or clicking in ‘unsubscribe’ in our communications.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We may collect personal information from you when you interact with our business, including when you:

• Visit our website (www.livingbydesign.net.au)
• Make a purchase online or in-store
• Subscribe to our newsletter
• Create an account on our website
• Provide feedback or contact us through customer service channels
• Participate in promotions or surveys

The types of personal information we collect may include, but are not limited to:

• Name
• Address (billing and delivery)
• Email address
• Phone number
• Payment details (e.g., credit card information, if applicable)
• Purchase history
• IP address (for website analytics)
• Marketing preferences

We use the personal information we collect for the following purposes:

• To process and fulfill orders, including delivering goods
• To communicate with you regarding your orders, updates, and promotions
• To improve our products, services, and website user experience
• To respond to customer inquiries and provide customer support
• To send you marketing communications that are relevant to you, where permitted by law
• To comply with legal obligations

We will only use your personal information for the purposes for which it was collected or as permitted by law.

THIRD PARTIES 

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

DISCLOSURE OF PERSONAL INFORMATION  

We may disclose your personal information to third parties in certain situations, including:

• To service providers who assist us with business operations (e.g., payment processors, delivery companies, IT services)
• To comply with legal obligations or respond to lawful requests from public authorities

To protect our rights, safety, or property, or that of our customers or others

SECURITY OF PERSONAL INFORMATION  

We are committed to ensuring the security of your personal information. We have implemented reasonable technical, physical, and administrative measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and other tracking technologies to enhance your user experience. Cookies are small data files stored on your device that help us recognise you when you return to our site and improve our services.

You can adjust your browser settings to disable cookies, but this may affect your ability to use certain features of our website.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct/or delete it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will respond to your request within a reasonable timeframe and may request identification before providing access to your personal information.

CONTACT & COMMUNICATION :

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

EMAIL NEWSLETTER + SMS MARKETING :

This website operates an email newsletter and SMS program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. When subscribing to marketing communication you are committing to email and SMS channels. 

No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. You may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email and SMS marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email and SMS campaigns and supply the user with more relevant content based around their activity.

Subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

By entering your phone number in the checkout and initialising a purchase of our products or services, you agree that we may send you text notifications (for your order, including, without limitation, abandoned cart reminders) and text marketing offers (collectively, “Text Marketing”). We will not exceed two (2) Text Marketing messages per month. You can unsubscribe from further Text Marketing by replying STOP to Living By Design. Message and data rates may apply.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@livingbydesign.net.au or mailing us at: Living By Design Shop 5, 37 Onkaparinga Valley Road, Balhannah, SA, 5242, Australia

EXTERNAL LINKS :

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA PLATFORMS :

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

SHORTENED LINKS IN SOCIAL MEDIA :

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

HOTJAR :

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

PRIVACY COMPLAINTS

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact us via email info@livingbydesign.net.au

All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.

If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.

We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:

Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001

Telephone: 1300 363 992

Email: enquiries@oaic.gov.au

Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will post the updated Privacy Policy on our website with a revised "Effective Date." Please review this Privacy Policy periodically for any updates.

QUESTIONS & CONTACT INFORMATION :

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact :

Privacy Compliance Officer at info@livingbydesign.net.au or by mail to :

Living By Design
5 / 37 Onkaparinga Valley Road
BALHANNAH SA 5242
Australia

This Privacy Policy is compliant with Australian Privacy Laws, including the Privacy Act 1988 (Cth), and is designed to help protect your privacy while shopping with us.