OUR CHANGE OF MIND RETURN POLICY + FAQ

FURNITURE CHANGE OF MIND RETURN + EXCHANGE POLICY FOR ONLINE PURCHASES

BEFORE THE ITEM HAS BEEN DISPATCHED :

If you cancel your order before it’s been dispatched, we offer a refund to the same value as the purchase price. Please email our Customer Experience Team on info@livingbydesign.net.au as soon as possible to cancel your order.

AFTER THE ITEM HAS BEEN DISPATCHED :

Please choose carefully as Change of Mind T&Cs are outlined below. Clearance, Sale, Custom + Bundled products are not able to be returned or exchanged.

Colours shown on the website are indicative only. Please ensure you review the item’s details online, with swatches + samples available in many of our fabrics across the range. Timber, marble + leather are natural products which may vary from product to product, please refer to each listing for more information.

In all other circumstances where you would like to proceed with a return please email our Customer Experience Team, info@livingbydesign.net.au within 7 days of receiving it. To return the item, we will require it to be packaged in the original packaging. Once the item arrives back to our warehouse in a saleable condition we will email you a store credit for the cost of the product, less the cost of return shipping, less a 20% restocking fee.  The value of the store credit will be advised to you in writing prior to proceeding with the return.

We will authorise a refund, replacement or store credit if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

FLOOR STOCK SALE ITEMS :

Floorstock products are all sold as seen and  we do not offer refunds, exchanges, or cancellations on any floor stock sale purchases.

HOMEWARES CHANGE OF MIND RETURN + EXCHANGE POLICY FOR ONLINE PURCHASES

BEFORE THE ITEM HAS BEEN DISPATCHED :

If you cancel your order before it’s been dispatched, we offer a refund to the same value as the purchase price. Please email our Customer Experience Team on info@livingbydesign.net.au as soon as possible to cancel your order.

AFTER THE ITEM HAS BEEN DISPATCHED :

If we’ve already dispatched your order and you decide to cancel or change your mind on the items, you must notify us within 10 days of receiving your order. Clearance, Sale, Custom + Bundled products are not able to be returned or exchanged. The items must be returned to our Adelaide warehouse, you will be responsible for the return shipping cost. Please note that the items must be returned in their full original packaging and arrive back in saleable condition.

Once the goods have been received in good order at our Warehouse, we will issue a 100% store credit, or refund of the original item value, less all shipping costs.

HOW TO RETURN OR EXCHANGE AN ITEM :

Provided you have not assembled your item or removed the packaging, simply email our team at info@livingbydesign.net.au to notify them of your change of mind. We’ll be in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the items/s to our Adelaide Warehouse in original packaging at your own cost.