furniture-shipping-and-return

FURNITURE SHIPPING :

DELIVERY TIMES :
In-stock items will be dispatched within 3-7 business days from order via one of our third-party freight partners, tracking details will be supplied where applicable. Please note, we are unable to hold any orders in our warehouse. If your order includes pre order items, your order will be dispatched altogether when the final item is in stock. 

DELIVERY DETAILS :
Customers are not able to request a specific delivery date, our freight partners will advise when the items are scheduled to be delivered. Fragile, medium and large items will be delivered to the front door ground-floor or front-door location only. In some instances goods will arrive on a pallet to ensure they arrive in optimum condition. It is the customer’s responsibility to dispose of all packing materials, including pallets.

It is the customer's responsibility to move delivered items from the ground-floor or front-door location into an appropriate location. Prior to placing your order please ensure adequate external + internal access [ doorways, staircases, gateways, lifts] is available for the arrival of your furniture.

FREIGHT CHARGES :
To check freight charges for your location before placing an order, use the Estimate Shipping tool on the individual product pages or at checkout for a total quote. Depending on the item/s and the delivery location, in some circumstances an unexpected freight charge may be incurred in which our customer experience team will make contact.

FURNITURE RETURNS + DAMAGES :

BEFORE THE ITEM HAS BEEN DISPATCHED :
If you cancel your order before it’s been dispatched, we offer a refund to the same value as the purchase price. Please email our Customer Experience Team on info@livingbydesign.net.au as soon as possible to cancel your order.

AFTER THE ITEM HAS BEEN DISPATCHED :
Please choose carefully as refunds are not provided where you have simply changed your mind or made a wrong selection. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Clearance + Bundled products are not able to be returned or exchanged.

Colours shown on the website are indicative only. Please ensure you review the item’s details online and if you require a swatch/sample, contact us - we do carry samples of most fabrics in our range. Timber is a natural product with variations from product to product, please refer to each listing for more information.

Please contact our Customer Experience Team on info@livingbydesign.net.au if you feel there is a fault with the good/s that you have received, within 5 days of receiving your order. Our Customer Experience Team will arrange a replacement or alternative solution.