Our furniture ranges are available to ship from Monday to Friday, within 3-5 working days [excluding pre order items]. Living by Design uses a combination of 3rd party freight parties, depending on the size of the item & final destination. Estimated delivery timeframes are 2-14 days upon shipping. Tracking details will be supplied, we can not guarantee delivery days or times.
Fragile + Medium + Large furniture items will be delivered to the front door strapped + wrapped on a pallet to ensure they arrive in optimum condition. Items transported on a pallet will be delivered to a ground-floor or front-door location only [assuming suitable access]. It is the customer's responsibility to move delivered items into the premises + arrange pallet removal.
We offer a 7 day change of mind store credit for online furniture purchases, the item/s must be unassembled + in original packaging. A store credit will be issued to the value of your original purchase (less freight). Our customer service team must be notified within this 7 day period. All return delivery costs will be the responsibility of the customer. If the item is not returned in the original packaging, a 20% restocking fee will be applied. Any faulty or damaged items will be replaced, please notify within 7 days of the delivery of the item.
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