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furniture-shipping-and-return

FURNITURE SHIPPING :

DELIVERY TIMES :

We ship our furniture items from Monday to Friday. In-stock items will be dispatched within 3-7 business days from order via one of our third-party freight partners. Delivery timeframes are estimated to be 3-10 days after dispatch, and tracking details will be supplied where applicable.

DELIVERY DETAILS :

Fragile, medium and large items will be delivered to the front door strapped and shrink-wrapped on a pallet to ensure they arrive in optimum condition. It is the customer’s responsibility to dispose of all packing materials, including pallets. Items transported on a pallet will be delivered to a ground-floor or front-door location only. It is the customer's responsibility to move delivered items from the ground-floor or front-door location into the premises. It is also the customer's responsibility to ensure furniture items will fit through any doorways, staircases and lifts prior to ordering. A white-glove furniture delivery service is available at an additional cost. To find out more about this service, please contact us.

FREIGHT CHARGES :

To check freight charges for your location before placing an order, use the Estimate Shipping tool on the individual product pages or at checkout for a total quote, or contact us. Depending on the item/s and the delivery location, in some circumstances unusually high freight charges may be incurred. If we are unable to reach a delivery solution with the customer, Living By Design reserves the right to cancel the order and issue a full refund to the customer.

FURNITURE RETURNS :

BEFORE THE ITEM HAS BEEN DISPATCHED :

If you cancel your order before it’s been dispatched, we offer a store credit to the same value as the purchase price. But you’ll need to act fast! Call our Customer Service team on (08) 8399 1250 as soon as possible to cancel your order.

AFTER THE ITEM HAS BEEN DISPATCHED :

If we’ve already dispatched your order and you decide to cancel or change your mind on the items, you must return the item/s to our Adelaide Warehouse. You will be responsible for the return shipping cost + $100 manual warehouse handling fee. Please note that the items must be unopened and returned in their full original packaging. Once the goods have been received in good order at our Warehouse, we will issue a 75% store credit of the original item value, less all shipping + handling costs.

WAREHOUSE ADDRESS IS :

Living By Design

Attention: RETURNS

5/37 Onkaparinga Valley Road

BALHANNAH SA 5242

CUSTOM, SALE, BUNDLED + DISCOUNTED ITEMS :

Any Furniture, Homewares, Marimekko + Designer Boys Artwork items that are purchased at a sale, bundled, custom made or discounted price are not able to be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM :

Provided you have not assembled your item or removed the packaging, simply email our team to notify them of your change of mind. We’ll get in touch with you as soon as possible to start the process. If your change-of-mind return is approved, you will need to return the items/s to our Adelaide Warehouse in original packaging at your own cost. Please note that we’re unable to issue REFUNDS for change-of-mind returns.

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